Revenue Operations Manager (Sales & Customer Experience)
M
Madison LogicB2B SaaS
Remote, USAFull-TimeManager
Salary110000 - 130000 USD per year
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Job Details
- Experience
- 5–7 years
- Required Skills
- SQLArtificial IntelligenceSalesforceMicrosoft ExcelGoogle Sheets
Requirements
- 5–7 years of experience in Sales Operations, Customer Success Operations, or Revenue Operations
- Demonstrated experience supporting both new-business sales (AEs/SDRs) and post-sale CS/AM teams
- Strong Salesforce power-user skills, including data model understanding, process design, and reporting
- Comfortable collaborating with Salesforce admins and developers
- Strong analytical capability with Excel/Google Sheets
- Familiarity with SQL or BI tools
- Proven track record using AI and automation to drive operational efficiency and improve GTM performance
- Excellent communication and stakeholder management skills
- Able to influence senior leaders and translate business needs into clear operational requirements
- Experience in B2B SaaS preferred
Responsibilities
- Ensure sellers have clear territories, clean data, effective processes, and actionable insights to hit revenue targets.
- Support annual and quarterly sales planning, including quota setting, territory design, and capacity modeling.
- Translate company growth goals into measurable sales targets, KPIs, and dashboards.
- Facilitate weekly forecasting and pipeline and delivery review processes with Sales, CX & Exec leadership.
- Define and monitor sales core metrics and surface insights to drive improvements.
- Document, optimize, and enforce end‑to‑end sales processes from lead to renewal.
- Champion AI adoption across RevOps to eliminate manual work and improve decision quality.
- Identify, prioritize, and implement high‑impact AI and automation use cases.
- Define NRR, GRR, and logo retention metrics with clear, documented calculation methodologies.
- Build renewal and expansion pipeline workflows in Salesforce and our CS platform.
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