- Ensure sellers have clear territories, clean data, effective processes, and actionable insights to hit revenue targets.
- Support annual and quarterly sales planning, including quota setting, territory design, and capacity modeling.
- Translate company growth goals into measurable sales targets, KPIs, and dashboards.
- Facilitate weekly forecasting and pipeline and delivery review processes with Sales, CX & Exec leadership.
- Define and monitor sales core metrics and surface insights to drive improvements.
- Document, optimize, and enforce end‑to‑end sales processes from lead to renewal.
- Champion AI adoption across RevOps to eliminate manual work and improve decision quality.
- Identify, prioritize, and implement high‑impact AI and automation use cases.
- Define NRR, GRR, and logo retention metrics with clear, documented calculation methodologies.
- Build renewal and expansion pipeline workflows in Salesforce and our CS platform.
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