Middle Operations Account Manager
G
GR8 TechIGaming
AnywhereFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Advanced English, Ukrainian, Russian
- Experience
- 2–3 years of professional experience, including at least 1 year in the iGaming industry
- Required Skills
- Microsoft ExcelMS OfficePowerPointCRM
Requirements
- 2–3 years of professional experience
- At least 1 year in the iGaming industry
- Experience in Technical Account Management, Project Management, or Client Delivery (preferred)
- Advanced English proficiency
- Fluency in Ukrainian or Russian
- Confident user of MS Office tools (Excel, PowerPoint, Word)
- Basic experience working with CRM tools
- Basic experience working with BI tools
- Strong communication skills
- High emotional intelligence
- Ability to work independently
- Ability to effectively prioritize operational tasks
- Analytical mindset
- Strong problem-solving skills
Responsibilities
- Maintain long-term relationships with existing clients as the primary point of contact
- Own operational support for an assigned client portfolio
- Act as the main escalation point for clients
- Bridge client needs with internal departments including affiliates, customer service, payments, and development teams
- Monitor key performance metrics and report on client performance
- Document operational procedures and track development request progress, providing regular status updates to clients
- Identify areas for automation or efficiency improvements within the client journey
- Present product updates, upgrades, and new functionality to clients and collect feedback for product and development teams
- Coordinate development planning and prioritization of client requests
- Manage contract renewals, compliance, and deliverables
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