Customer Success & Account Manager - Higher Education SaaS
C
CordanceHigher Education SaaS
United States - RemoteFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 5–8+ years
- Required Skills
- SalesforceHubSpotCanva
Requirements
- 5–8+ years combined experience in Customer Success, Account Management, and Residence Life/Housing
- Proven success with task and project management
- Proven ability to retain an existing customer base and optimize the customer experience, fueling increases to ARR targets
- Strong executive presence and presentation skills
- Residence life or housing operations experience (preferred)
- Experience with systems like Salesforce, HubSpot, MailChimp, Subskribe, and Canva (preferred)
- Conference presentations and association involvement (preferred)
- Willingness to travel (preferred)
Responsibilities
- Own executive-level relationships within assigned territories
- Lead strategic business reviews demonstrating value and ROI
- Advocate for customer needs internally
- Own renewals end-to-end including forecasting and negotiation
- Identify and mitigate churn risk
- Lead value-based pricing and expansion discussions
- Identify upsell and expansion opportunities
- Drive expanded adoption across housing and residence life functions
- Represent eRezLife at regional and national housing associations
- Present at conferences and industry events
- Participate in the onboarding and adoption process for clients
- Translate customer feedback into product insights and recommendations
- Maintain CRM discipline and contribute to marketing efforts
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