Customer Success Manager
New
R
Remarcable, Inc.B2B SaaS, construction
Remote - United StatesFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 3-5 years
- Required Skills
- SalesforceMS OfficeCRM
Requirements
- 3-5 years of experience in customer success, account management, or a related role
- Preference given to individuals with experience working in the construction industry or with construction-related technologies
- Strong communication and interpersonal skills
- Excellent problem-solving abilities
- Customer-first mindset
- Technical aptitude and the ability to learn new software platforms quickly
- Data-driven approach to decision-making
- Experience using customer success platforms or CRM tools (e.g., Salesforce, MS Office)
- Sense of ownership in the work
- Self-motivating and able to work with minimal supervision
- Client service mentality
- Adaptable and willing to collaborate openly with other people
Responsibilities
- Guide new customers through the onboarding process
- Build and maintain strong, long-lasting relationships with key stakeholders
- Serve as the primary point of contact for customer inquiries
- Deeply understand our platform’s features and functionality to provide expert advice
- Conduct regular training sessions and webinars
- Act as the voice of the customer within the company
- Monitor customer health metrics and usage data to identify at-risk accounts
- Drive customer renewals and contract extensions
- Identify opportunities for upselling and cross-selling
- Assist in creating training courses and educational materials
- Work closely with the sales team to ensure a smooth transition
- Collaborate with the product team to influence the product roadmap
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