Technical Account Manager 3
T
TwilioCommunications
Colombia, Eastern Time ZoneFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 4+ years
- Required Skills
- JavascriptJiraSlack
Requirements
- 4+ years of relevant experience
- Skilled in solving complex technical problems in a timely manner
- Skilled in account management and ensuring that stakeholders are informed
- Enthusiasm for interacting and collaborating with other groups within Twilio
- Development experience in Javascript or other scripting language (desired)
Responsibilities
- Use strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams.
- Work with our customers' developers, architects, and support personnel to resolve complex problems with potentially very costly and far-reaching consequences.
- Collaborate with teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs.
- Understand customer trends, analyze patterns, drive betterments and report observations to the management team in order to better improve the support process.
- Provide technical support and serve as the primary point of contact for Personalized Support Customers.
- Act as the designated technical liaison, collaborating with customers to troubleshoot and resolve complex technical issues.
- Offer proactive guidance to help customers maximize the value of Twilio technologies.
- Recommend improvements to reduce the risk of critical downtime.
- Stay composed under pressure and effectively manage high workloads.
- Demonstrate strong prioritization and situational assessment skills.
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