Technical Account Manager - LATAM
L
LI.FIWeb3, B2B SaaS, fintech, API-first products
Remote LATAM, overlap with US business hoursFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 5+ years
- Required Skills
- GrafanaRESTful APIsJSONSlackZendesk
Requirements
- 5+ years in roles like Technical Account Manager, Solutions/Integration Engineer, or Tech Support within Web3, B2B SaaS, fintech, or API-first products.
- Strong API fundamentals: Comfortable working with HTTP/APIs—reading logs, traces, JSON.
- Understands authentication, webhooks, retries, idempotency, and common failure modes.
- Clear communicator: Can translate complex technical issues for both engineers and non-technical stakeholders.
- Highly organized & efficient: Manages multiple accounts smoothly with solid ticketing, follow-ups, and lightweight reporting.
- Timezone alignment: Based in the Americas with overlap with US business hours.
- Relevant experience in Web3.
Responsibilities
- Manage top-tier accounts, run high-quality check-ins (QBRs, reviews), and align business goals with technical outcomes.
- Help partners design, build, test, and launch integrations.
- Troubleshoot APIs/SDKs/widgets and escalate with clear documentation when needed.
- Track logs, metrics, and errors to catch issues early.
- Maintain integration health (errors, versioning, limits, env mismatches) and support incident comms.
- Collect and structure partner requests, inform internal prioritization (without overpromising), and keep partners updated.
- Collaborate with Engineering, Product, and Support to unblock issues and improve docs, tooling, and internal knowledge.
View Full Description & ApplyYou'll be redirected to the employer's site
