Director of Client Success
C
ClarityPayFinTech
New York, NY; Atlanta, GAFull-TimeDirector
Salary75000 - 125000 USD per year
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Job Details
- Experience
- 5+ years
- Required Skills
- Data AnalysisMicrosoft ExcelPowerPoint
Requirements
- 5+ years of experience in point-of-sale financing, BNPL, private label credit cards, co-brand credit cards, or other partner lending business.
- Strong data analysis skills.
- Experience preparing presentations such as client business reviews.
- Exceptional communication and executive presentation skills.
- Financial acumen, prefer knowledge of lending and the key levers.
- Able to work independently following established guidelines.
- Demonstrated ability to work in early-stage environments, help shape strategy and product.
- Collaborate well with others, and focus on solutions to address challenges.
- Able to travel up to 20% of the time.
- Strong PowerPoint, Excel, and Word skills.
Responsibilities
- Be the main point of contact, channeling needs between clients and internal teams.
- Lead the overall client implementation work plan, collaborating with internal teams and client associates.
- Establish client and internal expectations for performance, track results, and report to stakeholders.
- Continually monitor and analyze performance and customer experience data.
- Develop growth and success plans, identify opportunities, present value-added analysis, and ensure program performance aligns with strategy.
- Handle day-to-day operational issues and provide support to clients, advocating with internal support teams.
- Coordinate, develop, and deliver regular client reviews and updates.
- Ensure legal and compliance requirements are addressed and all contractual obligations are fulfilled.
- Share best practices and learnings to improve internal results.
- Perform other duties and/or special projects as assigned.
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