Customer Success Engineer

NashLogistics Infrastructure

United KingdomFull-TimeMiddle

Salary not disclosed

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Job Details

5+ years in a technical customer-facing role such as Solutions Engineer, Customer Success Engineer, Forward Deployed Engineer/PM, TAM, or similar
Hands-on experience with APIs, integrations, logs, and data flows; strong debugging instincts
Proven success supporting enterprise customers through complex technical deployments
Ability to translate technical details into actionable guidance for both engineering and non-technical stakeholders
Strong analytical and problem-solving skills with comfort navigating ambiguous systems
Demonstrated capability to quickly master a complex platform and use that knowledge to guide customer outcomes
Excellent communication skills with confidence interfacing at multiple levels of customer organizations

Serve as the technical owner for enterprise customer accounts — accountable for integration success, system performance, and technical adoption
Work closely with customer engineers and product teams to design, implement, and scale solutions on Nash’s platform
Become a platform expert capable of diagnosing issues, advising on best practices, and guiding architectural decisions
Troubleshoot API issues, workflow failures, data mismatches, and other system-level challenges across customer and Nash environments
Analyze operational and technical KPIs to identify root causes, improve performance, and reduce defects
Provide structured, actionable feedback to Nash product and engineering based on real-world customer usage
Support account growth by ensuring customers successfully deploy new capabilities and expand usage over time
Act as the internal technical advocate for your accounts during roadmap discussions and cross-functional initiatives

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