Sr. Associate, Program Management
United StatesFull-TimeSenior
Salary70000 - 75000 USD per year
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Job Details
- Experience
- At least 3 years
Requirements
- At least 3 years experience in account management, project management, and/or closely related client services
- Experience managing complex, multi-workstream projects in a fast-paced or agency environment
- Strong time-management and prioritization skills
- Experience serving as a day-to-day client contact, translating client needs into clear internal direction
- A self-starter who brings solutions, asks smart questions, and takes initiative
- Skilled at coordinating cross internal & external teams to ensure alignment and smooth execution
- Familiarity with financial processes such as billing, vendor coordination, and reconciliation
- Exceptional written and verbal communication skills
Responsibilities
- Lead day-to-day project management across assigned accounts, ensuring timelines, workflows, and deliverables are clearly defined, communicated, and executed with precision.
- Support on helping project teams prioritize tasks to keep teams focused on timelines and key workstreams, while proactively identifying risks, resolving blockers, and maintaining momentum.
- Build and maintain project management systems (e.g., Airtable) that provide transparency into timelines, responsibilities, and progress for both internal teams and clients.
- Serve as a point of contact for clients, fostering trusted relationships through clear communication, strategic guidance, and consistent follow-through.
- Ensure delivery of timely updates on project status, timelines, budgets, deliverables, and performance insights, ensuring clients and internal teams feel informed and supported.
- Anticipate client needs and partner with internal teams to deliver a seamless, high-quality experience.
- Prepare and synthesize notes from interviews, events, and partner conversations to inform content development and strategic recommendations.
- Support the Director, Program Management across projects (including setting up and managing Airtable to keep everyone on track and informed).
- Coordinate across cross-functional teams in NationSwell to help deliver on the goals of the projects.
- Support on billing, resourcing (internal staff & freelancers) and financial reconciliation activities.
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