- Deliver the Institutional Member experience across a portfolio of key accounts, driving renewals and revenue retention.
- Co-own end-to-end renewal strategy with the Executive Sponsor and provide a clear point of view across each account.
- Drive cross-sells and design and document expansion plays for priority accounts and upcoming renewals each quarter.
- Own member relationships across the Principal and the team within each account.
- Model NationSwell’s Standards of Service.
- Work with internal stakeholders to improve member offerings, materials, and experiences in response to partner needs.
- Maintain up-to-date CRM records for internal stakeholders.
- Represent NationSwell at conferences and events and support member activities.
- Track industry trends and relay shifting partner priorities or needs.