Revenue Operations & Systems Lead

New

NationSwellMembership community

Remote, part-time, hourly role that must be performed in the United StatesPart-TimeLead

Salary45 - 55 USD per hour

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Job Details

Experience: 3–5+ years of experience in Revenue Operations, Customer Success Operations, Business Operations, Sales Operations, or a related role
Required Skills: SalesforceMicrosoft ExcelHubSpotGoogle Sheets

Have 3–5+ years of experience in Revenue Operations, Customer Success Operations, Business Operations, Sales Operations, or a related role.
Bring a track record of building and owning systems, ideally within a membership, community, or event-based organization.
Have hands-on Salesforce experience, including admin-level configuration and Flows.
Be proficient with Airtable, Excel, and/or Google Sheets, including building databases, tracking tools, analytical models, and reports.
Have experience developing operational dashboards and integrated reporting across multiple systems, such as Cvent, HubSpot, and Outreach.
Have experience implementing process improvements, workflow automation, and system enhancements.
Understand CRM data structures, data integrity, and cross-functional information management.
Have familiarity with customer success metrics, including engagement, retention, renewal rates, churn, expansion, and customer health scoring.
Be able to manage multiple projects independently and prioritize deliverables in a part-time capacity.
Work approximately 16–24 hours per week on a flexible schedule.

Provide systems and operations support for Member Success, streamlining administrative, project management, and reporting operations.
Build and maintain workflows tracking members from onboarding and activation through engagement, renewal, and expansion.
Own data flow and integrity across shared systems, including sync logic, field mapping, and account ownership hygiene.
Document and standardize Member Success processes, handoffs, member touchpoints, and recurring activities.
Build, test, maintain, and document AI and automation solutions, including tools such as Claude and Outreach AI.
Develop member-health reports, dashboards, tracking tools, and triggers to surface expansion opportunities, membership value, and renewal risk.
Analyze renewal rates, retention trends, churn, and expansion across membership tiers and customer segments.
Prepare analyses for membership planning, operational improvements, and leadership decision-making.

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