Program Manager, Issue Management
New
U
UpstartFinancial Services
U.S or Canada (outside of Quebec), East/West coast time zonesFull-TimeManager
Salary79000 - 109200 USD per year
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Job Details
- Experience
- 4+ years
- Required Skills
- JiraMicrosoft ExcelGoogle SheetsLooker
Requirements
- 4+ years of experience in issue management, compliance operations, program management or risk operations within a regulated financial services environment
- Experience using data and reporting tools, including advanced Google Sheets/Excel, Jira (or similar ticketing systems), and BI tools such as Looker (or equivalent)
- Experience drafting consumer or lender-facing communications subject to compliance or regulatory review
- Working knowledge of UDAAP, FCRA, TILA, and the consumer lending lifecycle
- Experience supporting regulatory exams, audits, or consent order environments
- Ability to perform root cause analysis and translate findings into actionable business recommendations
- Knowledge of issue management frameworks, risk controls, and SLA-driven operational processes
- Demonstrated ability to influence and appropriately challenge senior leaders, set clear boundaries, and advocate for sustainable, effective ways of working
- Experience identifying opportunities to automate reporting or operational workflows using data tools or AI
Responsibilities
- Own program execution across reporting, communications, and issue monitoring to ensure consistent, regulator-ready operations
- Produce accurate, audit-ready reporting and documentation that meets SLA requirements and regulatory expectations
- Analyze issue data to identify root cause patterns and translate findings into actionable insights for business unit leads
- Drive adherence to program standards (e.g., ticket hygiene, documentation quality, SLA compliance) across cross-functional partners
- Partner with teams including Legal, Operations, Engineering, Investor Services, and Business Units to track, resolve, and communicate issues
- Improve program outputs by enhancing reporting depth and leveraging automation and AI to scale efficiency without compromising quality
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