- Drive strategic initiatives to improve users’ experience and efficiency/effectiveness of support
- Collaborate with Support leadership and cross-functional leaders to inform decision-making and shape support initiatives
- Ensure the team is equipped with resources and tools for exceptional support
- Partner closely with Support leadership and cross-functional stakeholders to scope and execute large projects
- Define objectives, facilitate decision making, translate into operational plans, and ensure execution against plans
- Facilitate alignment, resolve ambiguity, and unblock dependencies across internal and cross-functional teams
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