Own the full lifecycle of large-scale, multi-phase technical programs. Work closely with engineering and product teams to define technical requirements. Establish and maintain SLIs/SLOs/SLAs and operational playbooks. Identify technical and program-level risks and propose mitigations. Liaise with game publishers and external engineering teams for integration. Plan and execute launches with cross-team alignment. Drive process improvements across product delivery and operational efficiency. Communicate program health and risks to senior leadership.