5+ years of experience in release management, software delivery, software QA and testing, and/or technical program/project management in a software/SaaS environment Prior exposure to frontend development, mobile app development, backend/services, product management, QA, or technical troubleshooting Strong practical experience with work-tracking tools such as Jira Strong practical experience with Agile/Scrum sprint ceremonies Ability to coordinate teams in multiple time zones Clear written and verbal communication skills