Live chat representative

Posted 4 days agoViewed

United StatesFull-TimeCustomer Service

Company:Gigawatts Electric

Location:United States

Languages:English

Seniority level:Entry, Prior experience in customer service, especially in a live chat role

Experience:Prior experience in customer service, especially in a live chat role

Skills:

DocumentationProblem SolvingCustomer serviceAttention to detailWritten communicationMultitaskingTechnical support

High school diploma or equivalent; further education is advantageous.
Prior experience in customer service, especially in a live chat role.
Exceptional written communication skills and a friendly demeanor.
Ability to manage multiple chats simultaneously while maintaining quality service.
Familiarity with customer support tools and technologies.
Ability to solve problems effectively while maintaining a positive attitude.
Strong attention to detail and commitment to customer satisfaction.

Interact with customers via live chat, providing real-time assistance and solutions to inquiries.
Address customer concerns effectively and efficiently, ensuring an exceptional service experience.
Document all customer interactions and feedback accurately in our systems.
Work closely with other team members to identify trends and improve service quality.
Follow up with customers to ensure their needs are met and they are satisfied with the solutions provided.
Maintain knowledge of Gigawatts Electric’s products and services to provide accurate information to customers.