Customer Success/Lead Research Advisor

5+ years experience in research, ideally with exposure to a Customer Success or consulting model. Lead complex, high-impact research engagements for in-house or for clients across all phases of qualitative research, especially scoping/planning, design, recruiting, fielding, and analysis a plus. Proven ability to consult with clients/customers to drive product adoption and maximize customer lifetime value. 1+ years of experience as a people manager. BA/BS degree in anthropology, sociology, market research, design research, HCI related field, or equivalent work experience. Excellent communication skills, both oral and written. Able to work both collaboratively and independently, proven experience collaborating with and mentoring team members. Strong critical thinking skills. Flexible and eager to learn new things each and every day. Empathetic to others’ needs and circumstances. Highly organized, efficient, and detail-oriented. An innate curiosity about how and why people behave the way they do.

Act as a Dscout expert to train and educate customers on functionality and methodology. Consult with customers to provide specific recommendations for their research designs. Collaborate with customers to run high-impact research projects on Dscout. Equip customers to derive insights from data using Dscout’s analysis tools. Work closely with our Sales team to ensure customer retention, identify expansion opportunities, and mitigate churn risk. Manage 1-3 Research Advisors, prioritizing workload, coaching, and professional growth. Travel occasionally for onsite customer visits. Act as a customer advocate by sharing feedback internally. Provide support and guidance to research participants.