Manager, Enterprise Account Manager

4+ years of experience in Account Management or Customer Success. At least 2-3 years in a management or leadership role at a B2B SaaS company. Proven track record of building and scaling a successful Account Management team. Exceptional leadership, coaching, and talent development skills. Demonstrated ability to develop and execute complex account strategies. Self-starter mentality.

Define and implement Account Management organizational structure, processes, and KPIs. Recruit, train, mentor, and manage a team of Account Managers. Develop and standardize upsell/cross-sell playbooks for the enterprise segment. Collaborate cross-functionally with Sales, Product, and Customer Success.