Solutions Manager, Emergency Cash

Exceptional alignment with GiveDirectly Values and demonstration of core competencies: emotional intelligence, problem solving, project management, follow-through, and fostering inclusivity. 5+ years of experience in product management, service design, or humanitarian technology. Track record of turning operational needs into solutions, products or workflows. Experience defining and documenting solutions requirements and partnering with engineers, technical and operations teams to refine scope. Experience managing end-to-end solution cycles - managing iterative product cycles — scoping MVPs, leading pilots, gathering feedback, and driving adoption at scale. Strong analytical, problem–solving and systems-thinking skills. Ability to evaluate trade-offs, propose pragmatic solutions, and make data-informed decisions. Technical fluency and comfort working across technical and non-technical teams, translating between the two. A bias for action and comfort in fast-moving, ambiguous environments.

Lead structured discovery to identify operational bottlenecks and drive design of fit-for-purpose products or processes. Coordinate with Technical Program Managers to translate needs into detailed product requirements, workflows, and technical specifications. Manage pilots: coordinate stakeholders, track timelines, and capture insights for iteration. Partner with Tech, Delivery, and Operations to ensure proposed solutions are feasible, scalable, and sustainable. Build vendor relationships and conduct build-vs-buy analyses. Deploy during active response periods to support adaptation or configuration of existing tools. Gather feedback from live operations and integrate learnings into the solutions roadmap. Ensure clear documentation of options, trade-offs, and solutioning outputs. Contribute to team planning, product prioritization, and cross-team knowledge sharing. Partner with product, technology, operations, and research leads to translate business needs into solutions. Provide engineers with clear requirements and regular feedback.