Director, Client Solutions

10+ years of experience in customer success, account management, or client solutions roles with leadership responsibility. Proven experience managing senior, enterprise-facing client leaders. Direct ownership of retention, expansion, or revenue outcomes. Demonstrated ability to coach, develop, and performance-manage client professionals. Strong commercial acumen, with comfort navigating renewals and expansions. Experience operating in high-growth, fast-changing environments. Data-informed decision-maker. Excellent communication skills for influencing clients and internal stakeholders.

Operationalize enterprise client strategy and set clear expectations for Account Directors. Identify and address gaps, risks, and opportunities across the enterprise book of business. Bring structure and consistency to enterprise client success delivery. Lead forecasting, pipeline visibility, and revenue accountability for the team. Serve as a senior escalation point for complex client situations. Ensure disciplined account planning and execution. Directly manage, coach, and develop senior Account Directors. Partner with Sales, Product, Services, and Marketing for seamless client collaboration. Build a culture of accountability, ownership, and continuous improvement. Stay current on customer success and account management best practices.