Delivery Manager - US-Based

Bachelor’s degree required. 7–10+ years of experience in Professional Services delivery, consulting, or related roles. 3–5+ years managing projects or services for multiple clients or workstreams, ideally in a global or distributed delivery environment. Proven track record delivering complex technology or professional services engagements with strong client satisfaction and predictable outcomes. Solid understanding of both project-based and managed services delivery models, including governance and SLAs. Hands-on experience with project/engagement financials (forecasting, revenue recognition basics, margin drivers, utilization, change control). Experience working with or implementing technology- and automation-led improvements in delivery; exposure to AI-enabled tools is a strong plus. Strong understanding of Professional Services fundamentals (SOWs, deliverables, risk management, change management, and commercial models). Excellent client-facing communication and stakeholder management skills. Detail-oriented, data-driven, and outcome-focused, with strong problem-solving and decision-making skills. Collaborative, empathetic team player. Comfortable working through change and ambiguity. Outstanding written and verbal communication skills. Ability to work in a fast-paced, rapidly growing company. Must be a world-class individual contributor.

Own the end-to-end delivery lifecycle to ensure consistent client satisfaction and revenue retention. Own end-to-end delivery execution for assigned projects and managed services. Build and maintain detailed delivery plans, milestones, and work breakdown structures. Enforce standardized delivery methodologies, SLAs, and best practices. Run recurring delivery ceremonies (stand-ups, sprint reviews, status calls, service reviews). Monitor delivery KPIs and implement corrective actions. Serve as the primary day-to-day delivery contact for client stakeholders. Prepare and lead regular client status and service review meetings. Manage expectations and escalations in partnership with Delivery Directors. Capture client feedback and translate it into concrete delivery improvements. Manage engagement-level financials within portfolio guardrails. Track effort, burn, and utilization against plan. Ensure proper scope control and change management. Support accurate and timely billing. Apply AI-enabled tools and automation in daily execution. Use data and analytics to inform delivery decisions. Champion adoption of standardized playbooks, templates, and tooling. Provide feedback on AI-enabled and standardized processes. Coordinate and lead cross-functional teams across multiple time zones. Provide day-to-day direction, prioritization, and coaching to team members. Foster a culture of accountability, collaboration, and continuous improvement. Partner with Sales, Presales, and Delivery Directors to provide delivery inputs to proposals. Contribute to solution design with practical delivery approaches. Participate in select client pre-sales discussions.