Client Operations Manager

4-7+ years of experience in client operations, agency operations, program management, or client services (agency or consulting experience strongly preferred). Ability to navigate ambiguity and build structure in a fast-growing, entrepreneurial environment. Strong organizational and analytical skills, with experience tracking utilization, resourcing, or financial health of client engagements. Comfort operating in a client-facing role, balancing relationship management and operational rigor. Excellent communication skills and a bias toward proactive problem-solving. Experience collaborating cross-functionally with finance, legal, talent, and delivery teams.

Optimize margin and utilization by tracking contractor hours and monitoring resourcing. Partner with leadership to improve visibility into costs, utilization, and delivery health. Align RP operations with Right Side Up processes, collaborating with internal teams. Identify opportunities to improve RP-specific workflows. Own and improve client onboarding for a seamless experience. Manage and refine client process frameworks. Support client performance monitoring by tracking KPIs. Proactively identify and address operational or process-related issues. Maintain and manage inbound lead tracking. Support the rollout of new pilots and offerings. Support contractor onboarding and setup for success. Help establish contractors with clients for smooth delivery.