CSR Admin
Company:Virtual Staff 365
Location:Philippines, Australian business hours
Languages:English
Seniority level:Junior, 2+ years
Experience:2+ years
Skills:
Microsoft Office SuiteCommunication SkillsCustomer serviceLead GenerationData entryCRM
Requirements:
At least 2 years of experience in a similar administrative role. Excellent communication skills. Proficiency in Microsoft Office Suite. Experience using CRM software. Knowledgeable with the Sydney Metropolitan area. Familiar with Aroflo. Strong administrative and organisational skills. Ability to work independently and as part of a team. High-speed internet connection and reliable computer equipment for work-from-home set-up.
Responsibilities:
Send confirmation SMS messages to clients. Initiate calls to overnight leads. Manage missed calls. Engage in outbound calls to web-generated leads. Manage calendar requests. Follow up on pending web leads. Maintain and update records of confirmation SMS replies. Reach out to clients for appointment confirmations. Contact Aroflo clients for rescheduled appointments. Provide support in booking real estate requests. Assist in scheduling appointments for MA and Routine Care clients. Respond to SMS messages from web leads. Collaborate in booking jobs on the Aroflo Schedule. Conduct proactive "happy calls" to gauge client satisfaction. Compile and prepare cancellation letters.
