5+ years of experience in customer education, training, or instructional design within a SaaS or technology company 2+ years of experience managing a global training team or enablement function Proven experience creating and maintaining LMS-based training programs Strong background in content creation for diverse audiences and learning formats Experience working with multilingual training delivery and content localization Excellent project management skills Strong communication and leadership skills Bachelor’s degree in Education, Instructional Design, Business, or related field (or equivalent experience)