Customer Success Manager

1+ years of experience in Account Management or SaaS Customer Success roles/Sales roles Strong technical knowledge of software integrations (SSO, Directory etc), implementation, onboarding & support Demonstrated ability to anticipate challenges before they arise Experience working with and selling to Enterprise organizations, C-level Executives, IT and Cyber Security Executives Working knowledge of Salesforce.com Undergraduate degree preferred (BA/BS) Experience working in IAM industry is a plus

Proactively manage customer success portfolio to deliver consistent value. Grow revenue through contract renewals, cross-sells, and upsells. Build strong customer relationships and maintain high engagement. Conduct Quarterly Business Reviews (QBRs) to update clients on vulnerabilities and new features. Advise customers on best practices for security and breach prevention. Resolve customer issues, troubleshoot challenges, and collaborate with Keeper teams. Become a product expert and assist on sales/marketing calls. Drive customer advocacy through references, referrals, and case studies. Perform data-driven reviews to prioritize opportunities and risks. Participate in the evolution of Customer Success programs and processes. Contribute to a strong team environment and uphold high work standards. Carry a revenue quota to meet or exceed sales targets. Provide strong interactions with Senior Management and form relationships with C-level contacts. Negotiate contract renewals, cross-sells, and upsells. Establish business and technical goals via QBRs. Maintain a structured cadence with named accounts, build relationships, present solutions, troubleshoot challenges, manage issues, and close deals.