Mid/Senior Data & Integrations Engineer

4+ years hands-on experience with MSP ecosystem platforms (PSA, RMM, BCDR, IT documentation systems) Broad familiarity with MSP tooling APIs, ConnectWise, Datto, NinjaOne, Kaseya, Liongard, IT Glue, Hudu, or similar platforms Resourcefulness with imperfect APIs, experience working around poorly documented, rate-limited, or unofficial APIs; comfortable with reverse-engineering and scraping when necessary Strong Python proficiency for data pipeline development Experience with REST API consumption and authentication patterns (OAuth, API keys, session management) Solid understanding of MSP data models, tickets, assets, configurations, contacts, documentation, and how they interconnect across platforms ETL/ELT pipeline experience with orchestration tools (Airflow, Dagster, or custom frameworks) SQL proficiency and experience with relational databases (PostgreSQL preferred)

Design and build ingestion pipelines from PSA platforms (ConnectWise Manage, Datto Autotask, HaloPSA, Syncro), RMM tools (NinjaOne, Datto RMM, ConnectWise Automate, Kaseya), BCDR systems, and documentation platforms Architect ETL/ELT workflows that extract, transform, and normalize data from diverse MSP systems into a unified knowledge graph optimized for AI consumption Navigate API variability, from well-documented REST endpoints to undocumented APIs, scraping approaches, and creative extraction methods for systems with limited integration support Map and model MSP data structures, understanding how tickets, assets, configurations, contacts, and documentation relate across systems and standardizing them into coherent schemas Build resilient, observable pipelines with proper error handling, retry logic, rate limiting, incremental sync, and monitoring for production reliability Prioritize and sequence integrations based on customer demand and strategic value, delivering new platform connections on an ongoing basis Document integration patterns and create reusable frameworks that accelerate future platform connections