Customer Service Representative
Company:AlgaeCal
Location:Canada, PST
Languages:English
Seniority level:Solid customer service background
Experience:Solid customer service background
Skills:
DocumentationCommunication SkillsProblem SolvingCustomer serviceAttention to detailOrganizational skillsWritten communicationMultitaskingAdaptabilityRelationship buildingCritical thinkingEmpathyVerbal communicationTrainingTroubleshootingActive listeningData entryCRM
Requirements:
Solid customer service background Passion for natural health Expertise in building rapport with customers Devotion to helping people Organized Humble Critical and creative thinker Loves to support and inspire others Accepts and seeks feedback Brilliant multi-tasker
Responsibilities:
Act as a knowledge base for customer inquiries about products and bone health Listen actively and provide information for informed decisions Support customers via email and phone Process orders and returns Help customers understand DEXA bone scan results Update customer interaction records, process accounts, and file documents Set customers up for maximum success
