Senior Customer Success Engineer (Hybrid or Remote)

5+ years of experience in customer support as a technical problem solver, customer support engineer, sales/solutions engineer, technical services team member, hospital clinical engineering practitioner, or as a clinician providing technical support 3+ years in a healthcare or healthcare adjacent role Experience writing and reading software in one or more programming languages Practiced experience in APIs Demonstrated ability to ask technical questions of non-technical end-users, translate their expressed feedback into required changes, and communicate back timelines Proven skills in triaging customer needs and developed ability to communicate with Product Development team members Demonstrated confidence to differentiate between technical priorities and ability to communicate such given department, product and/or company strategy Project management interest and experience strongly desired

Assisting other Customer Success Engineers on complicated investigations and coding small bug fixes Facilitate new customer implementations or device integrations Jumping in on an issue emailed or texted to you by a sleep tech or physician, delivering rapid and compassionate communication of updates to the customer Investigating, identifying, and documenting the root cause of problems and planning technical solutions Meeting with clinician end-users of EnsoSleep to review feedback and apply configuration changes Working with the software engineering team to maintain >99% successful study-scoring throughput