Director, Member Services - U.S. Based Remote Opportunity

Bachelor’s degree in Business, Communications, Organizational leadership or a related field. 8-10 years of functional experience in ed tech consultative sales and service, national/regional account management or customer success management, or higher education admissions leadership or operations management. 6-8 years of experience managing sales and service teams. Knowledge of the higher education admissions cycle and the needs of member institutions. Experience using a consultative account management strategy or system. Strong organizational and management skills. Deep knowledge of best practices in account management and customer service. Outstanding people management knowledge and skills. Ability to effectively use data to assess policy and processes. Exceptional verbal and written communication and listening skills. Proven track record of creating and managing meaningful external engagement options. Demonstrated ability to lead teams through organizational changes and transformations. Strong history of maintaining relationships with key stakeholders. Proven history of collaborating effectively with other departments. Foster a culture of innovation and continuous improvement within the team. Proficient with Microsoft Office Suite, Google Suite, Salesforce, or related software. Experience in sales or service of higher education enrollment products or services. Experience using ed tech products and services in higher education. Experience designing and implementing stakeholder engagement channels such as conferences, events, or communities.

Lead a team responsible for ensuring member experience and maximizing value from Common App. Craft and implement a strategy to engage members, balancing consultative and technical support. Drive increased adoption and utilization of Common App products and services. Support the strategy and design of Illunimate (annual conference) and oversee member-centric external engagement options.