Operations Manager
Location:Brazil
Languages:English
Seniority level:Manager
Skills:
LeadershipProject ManagementPeople ManagementProduct OperationsCross-functional Team LeadershipOperations ManagementBusiness OperationsProblem SolvingMentoringOrganizational skillsWritten communicationTeam managementStakeholder managementCustomer SuccessCoachingExcellent communication skillsAdaptabilityRelationship buildingFluency in EnglishVerbal communicationProcess improvementCustomer support
Requirements:
Excellent English language skills (spoken and written) Outstanding communication skills Highly developed stakeholder-management skills Ability to maintain calm, clarity, and professionalism in fast-paced or ambiguous situations Strong decision-making, accountability, and problem-solving abilities High emotional intelligence, empathy, and ability to coach others Strong project management experience Exceptional organizational skills and the ability to manage multiple projects, stakeholders, and deadlines simultaneously A mindset focused on seizing opportunities and moving with urgency Dedication to fierce prioritization and operational excellence Adaptability to a dynamic, fast-moving environment A growth mindset and openness to feedback
Responsibilities:
Act as the primary operational partner for cross-functional teams Maintain strong relationships with regional teams Ensure transparent communication and expectation-setting Lead, coach, and develop operational teams Oversee day-to-day workload planning, task delegation, SLA adherence, and productivity Build a culture of accountability, continuous improvement, and high performance Conduct weekly reviews, performance tracking, and reporting for team KPIs Serve as the first-line, in-country people manager Manage inbound marketing requests Monitor execution metrics and deliver reporting
