Technical Support Engineer - Spanish

Experience as a Technical Support Engineer / IT Helpdesk supporting Microsoft 365 Strong knowledge of M365 administration, licensing, and troubleshooting Hands-on experience troubleshooting Windows and macOS environments Basic understanding of Azure Active Directory, SSO, and identity concepts Ability to read and analyze system and application logs Excellent Spanish communication skills (written and verbal) Strong customer-handling and problem-solving skills Ability to work independently in a remote environment

Provide end-to-end Microsoft 365 Concierge support Assist users with Microsoft 365 setup, installation, activation, and licensing Troubleshoot issues related to Outlook, Teams, OneDrive, SharePoint, Word, Excel, and other M365 services Support user account management, mailbox setup, and license assignment Troubleshoot Windows and macOS OS-related issues impacting Microsoft 365 Assist with identity and access management, including SSO, Azure AD sign-ins, and authentication issues Analyze logs and diagnostic data Document customer interactions Escalate complex issues Identify recurring issues and share insights