IT Systems Engineer

Strong service-oriented mindset. Advanced troubleshooting and analytical capabilities. Clear and professional communication with technical and non-technical audiences. Discretion, reliability, and strong judgment. Ability to maintain calm under pressure and prioritize tasks. Highly organized, self-motivated, and collaborative. Ability to learn quickly and independently. Associate degree or vocational training in IT, or equivalent professional experience. Extensive experience with Google Workspace, Microsoft 365, Slack, Zoom, and Jira JSM. Proficient with Windows and macOS environments. Strong understanding of networking fundamentals. Hands-on experience with hardware installation, maintenance, and troubleshooting. Advanced knowledge of content and knowledge management systems such as Confluence. Ability to lift up to 50 lbs as needed. Preferred certifications: Jira (JSM), CompTIA A+, Google IT Support, Intune, JAMF, or similar. Previous experience supporting executives or working in a fast-paced SaaS environment is preferred.

Manage and resolve Level 1, Level 2, and Level 3 IT tickets across US, EMEA, and APAC regions. Provide high-quality remote IT assistance. Monitor and respond to IT tickets, email inquiries, and support calls. Escalate complex technical issues to senior IT leadership or external vendors. Design and implement scalable IT solutions, including enterprise SSO expansion and automated onboarding/offboarding workflows. Oversee and maintain corporate IT infrastructure, enforcing security and compliance practices. Administer and support core business applications (JIRA, JAMF, Intune, Zoom, Slack, Asana, LastPass, Scribe). Lead and contribute to system migrations and application deployments. Develop and maintain internal documentation and user-facing knowledge base content. Collaborate with cross-functional teams to streamline workflows. Maintain accurate IT asset inventories. Support onboarding and offboarding processes. Remotely maintain and troubleshoot office infrastructure. Coordinate with vendors for equipment installations and repairs. Provide discreet and white-glove IT support to executives and senior leadership. Support routine system updates, security patches, and backup processes. Document, refine, and standardize IT processes and operating procedures. Administer user access and permissions across key SaaS platforms. Help maintain and enforce security controls. Follow Celigo’s IT security standards. Support compliance initiatives. Promote security best practices across the organization. Ensure internal and customer facing knowledge base content remains accurate and optimized. Identify and remove outdated materials from knowledge base. Collaborate with cross functional stakeholders on documentation. Develop and enhance troubleshooting guides and technical documentation.