Apply📍 India
🔍 Customer support
- Graduate with minimum 8 years of Experience as operation head in Technical Support process.
- Should have good knowledge in MS office.
- Creating strategies with senior management and develop policies that will correlate with the organization goal.
- Implementing effective processes and standards.
- Work in collaboration with subordinate and senior management levels involving negotiations and influencing on significant matters.
- Responsible for management of critical and complex changes wherever applicable.
- Initiate and drive continuous service improvement plans.
- Identification and communication of potential risks and dependencies in timely manner to stakeholders.
- Responsible for Performance management, Career development and retention of the team members.
- Should have an innovative and transformational mindset to identify opportunities to optimize processes.
LeadershipProject ManagementAnalytical SkillsNegotiationRisk ManagementProcess improvementTechnical support
Posted 9 days ago
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