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🔍 Software
- Experienced in Microsoft Process or Microsoft 365 domain.
- Excellent written and verbal communication skills.
- Willingness to work in shifts (7 PM - 4 AM IST / 1:30 PM - 9:30 PM IST).
- Must have a laptop with Windows 10/11 and a fast internet connection (minimum 50 Mbps).
- Excellent problem-solving and analytical skills for technical support.
- Providing Microsoft 365 (Microsoft Exchange, Teams, SharePoint) support to business customers.
- Handling escalation calls and resolving tickets as per SLA.
- Taking ownership of customer issues and seeing problems through to resolution.
- Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues.
- Following standard procedures for escalation of unresolved issues.
Microsoft ExchangeSharePointAnalytical SkillsProblem SolvingCustomer serviceTroubleshootingTechnical support
Posted 2 months ago
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