Gigmo Solutions

Gigmo Solutions connects businesses with skilled gig workers for efficient product support using AI.

101-250 employees

Founded 2018

Customer Service

Private Company

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Customer Service Artificial Intelligence (AI)Information Technology Software

Fully Remote

This company is fully distributed with team members working remotely.

Open Positions1

Gurugram, Haryana, IndiaFull-TimeTechnical SupportPosted

Operation Manager - Microsoft M365

Create strategies with senior management and develop policies.
Implement effective processes and standards.
Manage team operations and create new solutions.
Communicate team goals, deliverables, and updates.
Provide guidance to in-house management trainees.
Monitor NSAT scores and team productivity.
Induct new engineers and team leaders.
Manage critical and complex changes.
Initiate and drive continuous service improvement plans.
Handle performance management, career development, and retention.

Operations ManagementAnalytical SkillsNegotiation+2 more

About Gigmo Solutions

Gigmo Solutions transforms customer support using skilled gig workers and AI. You connect businesses with a global pool of talent, providing efficient, on-demand product support. Our platform, Gigmos, combines human expertise with AI-powered conversational bots, automating tasks and improving service quality. Businesses save on headcount while accessing specialized skills across various industries, especially technical support. We streamline the process, ensuring businesses get timely, quality support for their products worldwide. You will be part of a company delivering innovative customer service solutions.

How We Work

At Gigmo Solutions, you work in a fully remote environment, empowering you with flexibility. Our global team spans America, Europe, Africa, and Asia, collaborating asynchronously. We encourage independent work and provide the tools for you to succeed from anywhere. Decisions happen with transparency, focusing on results and continuous improvement. We foster a culture where you can take ownership and drive impact. You will experience a work-from-home policy that supports your professional and personal life.

Engineering at Gigmo Solutions

You will build and maintain our hybrid platform, Gigmos, which blends human intelligence with AI. We craft solutions that process vast numbers of support interactions, making them more efficient. Our tech stack includes Microsoft M365, Swiper, jQuery, and Windows Server. Engineers work on AI-based conversational bots and tools to onboard and vet gig workers. You will solve complex problems related to scalability, data processing, and user experience for both businesses and gig workers. We constantly optimize our systems to deliver seamless, high-quality customer support.

Why Join Us

Shape the future of customer support using advanced AI and gig economy models.
Work remotely from anywhere, enjoying true flexibility and independence.
Join a growing global team with a presence across four continents.
Drive direct impact by connecting businesses with essential skilled talent.
Develop expertise in cutting-edge AI solutions and Microsoft M365 technologies.

Benefits & Perks

Fully remote work environment with flexible shift timings.
Opportunities to polish your skills and gain experience with the latest technologies.
Competitive remuneration based on your effort and performance.
World-class technical training for freshers and continuous learning for all.
A chance for financial independence and self-directed career growth.