Junior Email Support (Night Shift)

Should be based in Chennai or within Tamil Nadu State, India 0-2 years of equivalent experience in customer service or community support, particularly in e-commerce Customer service via email using Salesforce or previous support experience dealing with US-Based customers preferred Strong Macbook navigation and typing skills Excellent written and verbal English communication skills, with keen attention to detail Willing to work on holidays and provide support over weekends, as required Problem-solving mindset with the ability to work independently and as part of a team Ability to collaborate and interact with managers and peers primarily from the US office headquarters with professionalism

Engage with Poshmark users via email support Respond to users in a timely, friendly, and professional manner Demonstrate empathy through thoughtful and prompt resolutions Research, troubleshoot, and recommend solutions for open orders and account-related issues Gather feedback and suggestions from the Community Strive to exceed Volume, First Response Time, Resolution Rate and CES (Customer Effort Score) goals Work on holidays and occasional overtime, as required