Technical Operations Architect

3+ years in technical operations, systems integration, or automation development Hands-on experience with automation platforms (Zapier, Make, N8N) Proficient with CRMs (GoHighLevel, ActiveCampaign, etc.) Experienced in managing automation projects end-to-end Strong troubleshooting skills across web tools, funnels, and integrations Understanding of tracking tools (GA4, GTM, Pixels, Hyros) Proficiency with automation tools (Zapier, Make, N8N) Proficiency with CRM platforms (GoHighLevel, ActiveCampaign, HubSpot) Familiarity with project management tools (ClickUp, Notion) Experience with landing page and funnel builders (ClickFunnels, GoHighLevel) Familiarity with tracking and analytics tools (GA4, GTM, Facebook Pixel, Hyros, server events) Knowledge of payment processors (NMI, Easy Pay Direct, Stripe, PayPal, Crypto Processors) Basic website management skills (WordPress, DNS, URL redirects, domain management) Ability in data flow mapping and integration design Ability to diagnose complex technical issues Ability to rebuild systems to be more stable and scalable Ability to predict failure points and prevent them proactively Skills in process mapping and workflow architecture Experience in documentation and SOP development

Map, document, stabilise, and improve technical workflows across Marketing, Sales, Service Delivery, and Operations. Build and maintain the tech stack, automations, and workflows. Design and deploy AI-driven automations to modernise workflows. Reverse-engineer undocumented workflows and create documentation, system maps, diagrams, and SOPs. Design and maintain automations across Zapier, Make, and N8N, replacing manual tasks with automated workflows. Build error detection and alert systems, and redesign outdated automations. Connect cross-functional workflows integrating Sales, Marketing, and Client Delivery. Manage CRM setup, tagging, segmentation, and pipelines. Fix funnel issues (tracking, errors, broken steps) and maintain tracking across GA4, GTM, pixels, and UTMs. Monitor funnel performance and flag technical issues impacting conversions. Solve platform issues, broken automations, and tech bugs, including in funnels, CRM, websites, and payment processors. Respond quickly to urgent, revenue-impacting issues and liaise with external vendors. Maintain and improve the technical health of websites, hosting, DNS, CRM workflows, attribution and tracking systems, and payment processor integrations. Design technical workflows that reduce errors and increase speed, and document key processes. Integrate tools across departments and standardize technical processes. Execute automation projects from planning to implementation, building and deploying automations and AI-driven workflows. Monitor and maintain workflow reliability, fixing issues quickly and improving long-term stability. Maintain dashboards for KPIs and system health, report on operational performance and system reliability.