Compliance Operations Specialist 1

Willingness to work a non-traditional schedule (6:30pm IST to 3:30am IST); weekends, holidays and evenings may be required 1-2 years experience in fraud, abuse or compliance in ecommerce, FinTech, or telecommunications Experience working in a fast paced, ambiguous environment Empathetic and love working with customers and carriers to solve their problems and questions Detail-oriented with good organizational skills Comfortable with ambiguity Above average written and verbal communication skills Willing to collaborate with communications partners and players in the industry Good time management and organizational skills Comfortable working under pressure Basic knowledge of Zendesk, Airtable, Looker or similar tools (Desired) Basic understanding APIs and related technologies (Desired) Background in telecommunications (Desired)

Investigate cases quickly and efficiently Perform analysis to understand bad actor behavior Protect Twilio customers and consumers by identifying bad actors and non-compliant activity Take action daily to stop bad actors/activity Identify trends, root cause gaps, and recommend preventative solutions Use call detail records & aggregate traffic data to identify patterns Resolve urgent issues impacting businesses, carriers, and consumers Use Twilio’s tools and investigative powers to detect and prevent non-compliant activity Provide support for customers by email