Enterprise Support Engineer

Strong networking fundamentals Experience supporting complex or multi-site environments A strong sense of ownership and persistence when problems are ambiguous or slow-moving The ability to communicate clearly under pressure with both technical and non-technical stakeholders Good judgement about when to dig deeper and when to escalate

Owning high-impact enterprise support cases from initial triage through resolution Troubleshooting complex issues across wired, wireless, wan security and client environments at scale Driving issues forward when progress stalls due to missing context, unclear ownership, or external dependencies Escalating effectively to Engineering, Operations, ISPs, and vendors with clear technical framing Documenting recurring failure modes and contributing to stronger runbooks, support standards, and Meter product improvements Resolving issues that span sites, systems, and teams under operational pressures