Client Success Associate

Bachelor's degree from an accredited college or university. 1-3 years of account management/client/customer success experience. Proven track record of building and maintaining successful client relationships. Meticulous attention to detail and organizational skills. Ability to efficiently manage multiple clients and campaigns daily. Enthusiasm for balancing operational tasks with relationship management. Strong analytical abilities and experience in data-driven decision making. Excellent communication skills, both written and verbal. Strong self-management skills. Proven success in collaborating with internal and external teams, including remote members. Digital marketing experience (i.e. Display, Native, CTV, Meta and/or SEM) is highly preferred.

Provide exceptional service to clients and internal partners. Oversee Co-Op campaigns, meeting KPIs and deadlines. Ensure positive client onboarding and build client confidence. Launch, optimize, and report on advertising campaigns. Maintain and grow Co-Op revenue by building DMO partner relationships. Proactively mitigate client churn. Consult with clients, provide recommendations, and guide them to best products. Address client needs while aligning with company vision. Iterate on processes for operational efficiencies. Travel to client meetings, conferences, or Sojern offices as needed.