In-Bound Call Center Representative
I
IronMountain SolutionsCustomer Service
United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 3+ years
- Required Skills
- Microsoft DynamicsCommunication SkillsAnalytical SkillsMultitaskingMicrosoft Office SuiteResearchTroubleshootingActive listeningData entryCRMCustomer support
Requirements
- High school diploma required
- Minimum of three (3) years of specialized experience supporting a Call Center or Help Desk environment
- HDI Certification is highly preferred but not required
- Must be authorized to work in the United States
Responsibilities
- Operate in a high-volume metrics-driven call center environment
- Be flexible with work schedule to support Call Center's needs
- Multitask and research information on multiple databases
- Enter data and talk to stakeholders simultaneously
- Conceptualize scenarios and communicate them effectively
- Work independently, interpreting and analyzing information from various sources
- Communicate effectively orally and in writing
- Listen actively to sensitive information
- Navigate national web-based tracking systems (SEVIS, Fee Payment)
- Analyze multifaceted issues relating to the SEVIS system
- Provide support to international stakeholders and academic institutions
- Utilize telephony systems, CRM, ticket tracker systems, and Microsoft Office Suite
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