In-bound Call Center Representative
Company:IronMountain Solutions
Location:United States
Languages:English
Seniority level:Middle, 3+ years
Experience:3+ years
Skills:
Microsoft DynamicsCommunication SkillsAnalytical SkillsMultitaskingMicrosoft Office SuiteResearchTroubleshootingActive listeningData entryCRMCustomer support
Requirements:
High school diploma required Minimum of three (3) years of specialized experience supporting a Call Center or Help Desk environment HDI Certification is highly preferred but not required Must be authorized to work in the United States
Responsibilities:
Operate in a high-volume metrics-driven call center environment Be flexible with work schedule to support Call Center's needs Multitask and research information on multiple databases Enter data and talk to stakeholders simultaneously Conceptualize scenarios and communicate them effectively Work independently, interpreting and analyzing information from various sources Communicate effectively orally and in writing Listen actively to sensitive information Navigate national web-based tracking systems (SEVIS, Fee Payment) Analyze multifaceted issues relating to the SEVIS system Provide support to international stakeholders and academic institutions Utilize telephony systems, CRM, ticket tracker systems, and Microsoft Office Suite
