IT Service Desk Analyst
Company:Maxana
Location:Colombia, Brazil
Languages:English
Seniority level:Entry, 1 year
Experience:1 year
Skills:
Microsoft AzureMicrosoft Office Suite
Requirements:
Minimum 1 year of customer service experience (IT support environment preferred). ITIL knowledge strongly desired. B2 English level or above. Hands-on experience with Microsoft Virtual technologies (AVD, Nerdio, FSLogix). Working knowledge of PC hardware, operating systems, and common software applications. Excellent communication skills. Proficiency with Microsoft Office Suite and corporate email platforms. Strong organizational, troubleshooting, and time-management skills. Positive, customer-centric attitude. Adaptable team player.
Responsibilities:
Serve as the first point of contact for IT incidents and service requests. Diagnose and troubleshoot technical issues. Support and maintain Microsoft Virtual technologies (AVD, Nerdio, FSLogix). Accurately record all issues, actions taken, and resolutions. Contribute updates to the internal knowledge base. Adhere to ITIL-aligned processes. Assist with operational tasks. Manage workloads efficiently. Stay informed on emerging IT tools, platforms, and best practices.
