IT Level 2 Support Engineer for Managed Services Provider (MSP). (Remote)
Company:Outsourcing Advantage
Location:Dominican Republic, Colombia
Languages:English
Seniority level:Middle, 3+ years
Experience:3+ years
Skills:
Cloud ComputingMicrosoft AzureMicrosoft ExchangeSharePointNetworkingTroubleshootingScripting
Requirements:
3+ Years of advanced IT support (MSP) experience Proficient in PowerShell / scripting Advanced knowledge in server, firewall and networking Advanced knowledge in Cloud technologies like O365, Azure, Exchange, SharePoint & Intune Excellent English language verbal, interpersonal, and written communication skills at least at a level of C1 Advanced Must be a great communicator Organized & Consistent Team Player Process-driven individual
Responsibilities:
Troubleshoot complicated technical issues Research and explore new technologies Work under stress and deadline pressure Communicate effectively across different individuals, departments, and external parties Document service call notes, create and maintain checklists, and create diagrams
