- Provide L2-L3 support for users accessing systems via Azure Virtual Desktop (AVD)
- Troubleshoot login issues, session disconnects, performance problems, and application access
- Support local laptops used primarily for AVD connectivity
- Support AVD environments, including: Dynamic host pools, Golden image updates (following runbooks), Software distribution to AVD hosts
- Support user access and devices via: Active Directory (AD), Microsoft Entra ID (Azure AD), Intune
- Perform daily checks, follow change processes, and escalate issues when required