Service Desk Analyst - Azure Virtual Desktop

Experience in Service Desk, IT Support, or Endpoint Support Hands-on experience supporting Azure Virtual Desktop (AVD) Experience working with Nerdio (mandatory) Strong Windows 10/11 troubleshooting skills Familiarity with Active Directory and user account management Comfortable working in structured, process-driven environments Strong written and spoken English (B2 or above)

Provide L1–L2 support for users accessing systems via Azure Virtual Desktop (AVD) Troubleshoot login issues, session disconnects, performance problems, and application access Support local laptops used primarily for AVD connectivity Support Nerdio-managed AVD environments Support user access and devices via Active Directory (AD), Microsoft Entra ID (Azure AD), and Intune Provide operational support for PrinterLogic, Mimecast, and Zscaler Perform daily checks, follow change processes, and escalate issues