Senior Customer Advocate (Project-based)
Company:Boldr
Location:Philippines
Languages:English
Seniority level:Senior, 2+ years
Experience:2+ years
Skills:
Artificial IntelligenceCommunication SkillsAnalytical SkillsCollaborationProblem SolvingMentoringAdaptabilityRelationship buildingProblem-solving skillsCritical thinkingTeamworkResearchFluency in EnglishEmpathyActive listeningCross-functional collaborationProcess improvementCRMCustomer support
Requirements:
2+ years of experience in Customer Support Strong written and verbal communication skills Proven ability to meet productivity and quality goals consistently Excellent active listening and customer engagement skills Reliable internet connection and a conducive remote work setup A growth mindset and openness to tech-driven change Experience using Customer Support AI tools and copilots (Great to have) Experience handling fraud or escalation cases (Great to have) Experience with Zendesk, Shopify, Slack, and Google Workspace (Great to have) Background in cross-functional collaboration or retail operations (Great to have)
Responsibilities:
Leverage AI tools to enhance customer interactions Provide high-level support in addressing customers’ issues Engage directly with customers across various support channels Deliver empathetic, tailored, and human support Research and problem-solve to determine appropriate solutions Follow Boldr’s processes and policies Participate in shift huddles, team meetings, and virtual events Go above and beyond to “WOW” customers Share and receive feedback regularly Lead or contribute to improvement initiatives Act as a Subject-Matter Expert in Customer Support
