Project Coordinator

Bachelor’s degree in Business, Healthcare Administration, or a related field. 1-3 years of experience in a coordination, customer support, operations, or project-related role in a healthcare, SaaS, or technology environment. Interest in healthcare operations, prior authorization or revenue cycle workflows. Analytical mindset with the ability to use data to track progress, identify trends, and flag risks. Strong written and verbal communication skills, and attention to detail. Ability to manage multiple priorities in a fast-paced environment. A customer-first mindset & collaborative team player. Comfortable working with project tracking tools (Smartsheet, Google Workspace, Slack). Experience working in startup environments with healthcare software and familiarity with HIPAA compliance and PHI handling. Occasional travel (up to 10-15%) may be required.

Support Project Managers in executing customer implementations. Assist with maintaining project plans, timelines, and task tracking. Coordinate implementation activities across phases. Track project dependencies, risks, and action items. Serve as a secondary point of contact for customers and stakeholders. Schedule and coordinate meetings, prepare agendas and materials. Provide training coordination, support, and scheduling assistance. Maintain accurate project documentation. Send meeting summaries and next steps. Support execution of project communication plans. Assist with testing and training preparation. Help obtain and track payer, portal, and EHR credentials. Support reporting and dashboard updates. Maintain internal documentation and customer-facing collateral. Participate in Go-Live Check-In Calls. Partner with CSMs and Support teams to monitor post-launch issues. Observe and learn customer workflows; flag gaps or questions. Collaborate with cross-functional teams to support customer needs. Seek feedback and coaching to grow skills.