Strategic Account Manager (Pharma as Client)

Bachelor’s degree in business, life sciences, healthcare, or equivalent experience. 3+ years of account management, client services, or customer-facing experience in specialty pharmaceuticals, HUB services, or patient support solutions. Experience partnering directly with Pharmaceutical Brand Teams. Strong understanding of specialty pharmacy workflows, prior authorization processes, benefits verification, copay programs, or HUB operations. High comfort working with technical platforms, data dashboards, and digital patient access solutions. Exceptional communication skills—verbal, written, presentation, and executive presence. Strong analytical ability to identify issues, interpret data, and develop actionable insights. Experience managing enterprise clients in a SaaS, technology-enabled services, or patient support environment (preferred). Background supporting specialty medication launches, access programs, or case management operations (preferred). Project management or PMP certification (preferred). Proficiency with CRM platforms, reporting tools, or customer engagement systems (preferred). Ability to navigate matrixed organizations and influence cross-functional internal and external stakeholders (preferred).

Serve as the primary relationship owner for assigned pharmaceutical brands. Develop a deep understanding of each brand’s strategic goals and challenges. Lead regular business reviews and performance discussions. Act as a strategic advisor to clients, presenting recommendations and solutions. Monitor overall program health and performance. Partner closely with internal teams to resolve issues. Oversee the coordination and successful delivery of all contracted services. Identify opportunities to expand service offerings. Serve as the central point of communication for all client updates. Present insights, data, and product enhancements to stakeholders. Support quarterly business reviews and annual meetings. Travel to client sites as needed.