Practice Manager
Company:Confluent
Location:United States, EST, PST
Languages:English, Spanish, Portuguese
Seniority level:Manager, 5 years or equivalent capability
Experience:5 years or equivalent capability
Skills:
LeadershipProject ManagementAgileBusiness DevelopmentCloud ComputingPeople ManagementCross-functional Team LeadershipAgile methodologiesCommunication SkillsProblem SolvingMentoringTeam managementStakeholder managementCustomer SuccessSaaSCoachingInterpersonal skillsExcellent communication skillsRelationship buildingProblem-solving skillsCritical thinkingAccount ManagementStrong communication skillsSales experienceStrategic thinking
Requirements:
Professional Services leadership background implementing SaaS/PaaS/IaaS. Experience overseeing enterprise-level IT delivery projects (5 years or equivalent capability). Experience or interest in selling enterprise IT delivery services. Demonstrated success in building and developing remote delivery teams. Exceptional interpersonal communication skills. Willingness to travel as required (estimated at 20%). Some fluency in Spanish and/or Portuguese.
Responsibilities:
Engage with customer organizations at various levels to establish services direction, oversee customer success, and contribute to growth. Drive Confluent Professional Services across the customer base in collaboration with sales teams. Ensure successful project delivery with internal teams and partners. Participate in Confluent product and sales strategy for customers. Strengthen Confluent success by developing strong delivery partner relationships.
