Senior Engineering Manager - Voice AI

Posted about 2 hours agoViewed
183000 - 215000 USD per year
U.S.-based rolesFull-TimeVoice AI
Company:Gladly
Location:U.S.-based roles
Languages:English
Seniority level:Manager, 5+ years
Experience:5+ years
Skills:
Backend DevelopmentLeadershipSoftware DevelopmentArtificial IntelligenceCloud ComputingMachine LearningCross-functional Team LeadershipWebRTCCI/CDAgile methodologiesMentoringDevOpsMicroservices
Requirements:
5+ years leading teams delivering real-time, latency-sensitive systems at scale Previous experience as a top performing software engineer at an AI or SaaS start-up Experience with inference providers, model orchestration, and managing AI backends in production Strong foundation in backend systems, streaming architectures, and low-latency design patterns Experience working with Twilio and WebRTC Proven ability to take ambiguous, early-stage ideas to production Experience ensuring career development for engineers with variable backgrounds and seniority
Responsibilities:
Lead a product team building the voice AI stack Collaborate closely with Product, Design, AI Core and AI Research teams Drive innovation in low-latency LLMs, voice-optimized models, and real-time AI architectures Develop and implement engineering processes and best practices Take ownership of projects throughout their full cycle Mentor engineers and foster a culture of quality, AI advancement, latency minimization, reliability, and thoughtful system design
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