Fully Remote Customer Service Representative

2+ years of experience in customer service, particularly in email, phone or video support A service-first mindset—you genuinely care about helping others Excellent written and spoken english Strong problem-solving skills and the ability to think on your feet High attention to detail and comfort following established processes Confidence working independently and as part of a team in a fully remote environment Familiarity with customer service tools (Freshdesk or similar) and social media platforms Access to a quiet workspace, reliable internet, and a fast computer with webcam

Provide exceptional email and chat support with timely, accurate, and empathetic responses Document customer interactions, track issues, and escalate complex inquiries as needed Respond to social media messages and comments professionally, maintaining a positive brand presence Attend and present ALN onboarding sessions via Zoom to ensure participants have a smooth, welcoming experience Perform tasks like data entry, summit hosting, and email outreach Collaborate with internal teams to improve processes, systems, and the overall customer experience Communicate clearly during meetings, camera use encouraged to foster connection